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Customer Service

At getWheelieBins our ethos is firmly rooted in putting the needs of the customer before anything else because without you, we wouldn’t be here.

This section is all about you, your rights as a consumer and what kind of service you can expect from us in terms of quality, delivery, returns and ultimately our guarantee to provide complete customer satisfaction.

How Delivery Works

All of our 2 wheeled bins (75-360 litres) are available with FREE NEXT WORKING DAY DELIVERY (applicable to mainland England, Wales & Scotland only, deliveries to Scottish Highlands / Islands - postcodes IV, KW & PH - will incur an extra charge. Please call 0843 6584 555 for offshore delivery charges including Northern Ireland) on all orders that are placed before 12.30p.m. Any orders that are placed after 12.30p.m will go onto the delivery schedule for the following day.

Our 4 wheeled bins are delivered FREE OF CHARGE (applicable to mainland England, Wales & Scotland only, deliveries to Scottish Highlands / Islands - postcodes IV, KW & PH - will incur an extra charge. Please call 0843 6584 555 for offshore delivery charges including Northern Ireland) as standard on a three working day delivery schedule. Four wheeled bins are available for next day delivery but this will incur an additional charge of £30, and will need to be ordered before the 12.30p.m cut-off time.

We can also offer timed deliveries on wheelie bins.

Pre 10.30am:

We can provide a pre-10.30a.m delivery on all products at an additional cost.

Pre 12.00pm:

We can provide a pre 12.00p.m delivery on all products at an additional cost.

If you purchase two or more bins from us then they may be stacked in the following ways.

Size of Bin Stack Size
75 Litre Wheelie Bins x5
120 Litre Wheelie Bins x3
140 Litre Wheelie Bins x3
240 Litre Wheelie Bins x2
360 Litre Wheelie Bins x2
660 Litre Wheelie Bins x4
1100 Litre Wheelie Bins x3

For multiple purchases of wheelie bins the wheels and axles will come fitted to the bin at the bottom of the stack. Any remaining wheels and axles will be safely stowed in the top bin for fitting by the customer. To fit the wheels simply insert the axle and press the wheel on. They do not require any tools.

Bins that are delivered in a stack will have a layer of cardboard inserted into the bottom of the bin to prevent them sticking.

All of our wheelie bins are brand new and are wrapped for delivery to try and minimise the amount of scuffs and marks that they might receive during transport. Every effort is made to ensure that this doesn’t happen but in the event that a bin is marked it will not affect the performance or functionality of the bin in any way.

If you are unavailable to accept delivery on the day of delivery, it is our courier's policy to leave the item(s) in a safe location. A photograph will be taken of where the delivery has been left which serves as proof of delivery. Your telephone number may be printed on the delivery note and passed on to our courier in the event that they need to contact you regarding your delivery however, it will NOT be passed to any other companies that are not related to your order.

It is our courier's policy to deliver to point of access only therefore we cannot guarantee that the driver will move the item(s) to a specific location on the customer's behalf. For goods that arrive palletised, It is the customer's responsibility to unwrap and remove the goods from the pallet.

Our Guarantees

Customer Experience Pledge

Our friendly and knowledgeable staff will endeavour to respond to your e-mails and/or telephone calls within a 30 minute time frame within normal working hours. Failure to do so will result in a stern lecture from Woody.

Our normal working hours are between 09.00 and 17.00, Monday to Friday.

We also aim to make our website as user friendly as possible; in fact, it’s so simple that within three clicks of a mouse, your wheelie bin can be ordered and out for delivery.

Painless Delivery Service

We offer free Next Working Day delivery on all 2 wheeled bins and free of charge standard 3 day delivery for all 4 wheeled polyethylene bins.*(See "How Delivery Works" to learn more). If you require a time specific delivery then give our helpline a call and we’ll be happy to assist.

Price Transparency

The price you see on getWheelieBins is the total price you’ll pay. VAT is included and there are no hidden charges and no delivery costs.

Price Promise

If you can find equivalent products cheaper elsewhere then provide us with the details and we’ll endeavour to beat any genuine like for like quote.

Quality Guarantee

All our products are tested to EN840 standards and are visually inspected prior to despatch.

Legislation

At getWheelieBins.co.uk we ensure that all of our bins are manufactured to the letter of the law. In our case, that’s EN 840.

Wheelie Bin Quality

All of our two and four wheeled bins are manufactured and tested to ensure full compliance with European Standards EN 840. This means that they are tested to near destruction and will be fully compatible with refuse vehicle lifting devices.

Just don’t mention it to Woody, he gets a little upset.

Returns Policy

Upon delivery of the goods it is expected that somebody will be available to sign for the delivery. If you are unable to inspect the goods then please sign the delivery note as ‘unchecked’. If on inspection damages are found then these should be reported via written communication within 24 hours.

Upon the report of the damaged goods we will arrange for a courier to collect them at the earliest opportunity. On occasion we may require photographic evidence of the damaged goods before initiating a collection.

Once the goods have been returned to us and we have conducted a visual inspection of the damage to our satisfaction, we will then arrange for the re-delivery of the order at the earliest possible date, completely free of charge.

If you wish to return an item that is undamaged then please refer to the United Kingdom’s Distance Selling Regulations below.

United Kingdom's Distance Selling Regulations

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered.

Our Sales Advisors will guide you through our Returns Policy and provide you with a printable personalised return label. To cancel this contract, please pack the relevant item securely, attach your personalised return label and send it to us with the delivery slip so that we receive it within 7 working days after the day of the date that the item was delivered to you. For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost. You should be aware that, once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (e.g. fitting wheelie bin lid locks, paperslots etc). As soon as your items are received in to our stores, we will refund the relevant part of the purchase price for that item.

Payment, Pricing and Promotion's

Payment

We accept payment from all major credit and debit cards as well as payment by BACS, CHAPS and Cheque.

If you are paying by debit or credit card then the goods will be despatched once the payment has been received. If you are paying via Pro-Forma invoice the goods will not be despatched until BACS/CHAPS/Cheque payment has been received and cleared.

Therefore lead times are valid only from the date of the VAT invoice and not the Pro-forma Invoice.

Pricing

All of our prices are regularly checked, Woody absolutely insists on it, to ensure we supply the lowest priced wheelie bins on the web. The wheelie bin market is highly competitive so if you find an equivalent wheelie bin at a cheaper price than ours, give us a call and we’ll endeavour to beat any genuine quote.

Promotions

When Woody is feeling generous, which is most of the time, we will offer promotions on certain wheelie bins and wheelie bin accessories. If you wish to be kept abreast of the latest promotions and offers then simply subscribe to our mailing list to receive some fantastic deals.

Your Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used, in accordance with the Data Protection Act 1998.

Collection of Personal Information

When visiting getWheelieBins.co.uk the IP address used to access the site will be logged along with the dates and times of access. This information is purely used to analyse trends, administer the site, track user’s movement and gather broad demographic information for internal use. Most importantly, any recorded IP addresses are not linked to personally identifiable information.

Other types of information that we collect will be logged only when a purchase has been made. These include email addresses, shipping addresses, billing addresses (if different from a shipping address) and the customer’s name. All credit/debit card details are processed by Sage Pay and are not stored by getWheelieBins.co.uk, any details are therein disposed of once the transaction has been completed and would have to be re-entered for any future transactions.

If you register with us on the site then we will retain your email address and you may be sent marketing emails on occasion. However, there will always be an option to unsubscribe from these emails if you wish to do so. Furthermore, getWheelieBins.co.uk does not collect any sensitive personal information such as race, religious/other beliefs etc.

Any personal information that is held by getWheelieBins.co.uk will not be shared with any other third party in accordance with the law.

Links to third party Websites

We have included links on this site for your use and reference. We are not responsible for the privacy policies on these websites. You should be aware that the privacy policies of these sites may differ from our own.

Changes to this Privacy Statement

The contents of this statement may be altered at any time, at our discretion.

If you have any questions regarding the privacy policy of getWheelieBins.co.uk then you may contact us at sales@getwheeliebins.co.uk

Cookies Policy

Please visit our Cookies Policy Page for further information.

Terms and Conditions

Please visit our Terms and Conditions Page for further information.